Based in Addis Ababa · Working your hours
Every call answered.Every lead followed.Every job done.
Skilled teams in Addis Ababa for customer support, technical support and lead follow-up, plus back office, marketing, IT and virtual assistance. All at a fraction of the cost of hiring in-house.
Customer Support
On shift now
Appointment Setter
New lead booked ✓
Your tools & accounts.
Our people.
- Customer support
- Technical support
- Lead follow-up
- Appointment setting
- GoHighLevel CRM
- Inbox & calendar
- Bookkeeping
- Data entry
- Social media
- IT help desk
- Reporting
- Order processing
- Scheduling
About us
We connect growing businesses with Ethiopia's best talent.
Lala Solutions pairs experienced management with skilled Ethiopian professionals, so you can scale with clarity, speed and confidence, without the cost of hiring in-house.
- 01
Top-tier talent
Every professional is screened for skills, English and reliability before you meet them.
- 02
Managed quality
Dedicated account leads oversee training, quality checks and reporting.
- 03
Scalable impact
Start with one role. Grow into a full team when the work demands it.
- Agent onboarding
- 48h
- Support from
- $8/hr
- Dedicated agent / month from
- $1,200
- Coverage available
- 24/7
Services & solutions
Support and lead follow-up, done right.
Two core services we specialise in, plus back office, marketing, IT and virtual assistance when you need more hands.
Customer & Technical Support
For SaaS, e-commerce and digital platforms
Omnichannel support across email tickets, live chat and voice troubleshooting that answers fast and sounds like your brand.
- Inbound and outbound email ticketing
- Live chat support
- Voice support and technical troubleshooting
- Ticket triage and escalation in your existing helpdesk
How it works
From first call to fully staffed in about a week.
- 1
Day 1
Discovery call
A short call to understand the role, tools and hours you need.
- 2
Days 2 to 5
Matched talent
We shortlist and interview candidates; you meet the finalists.
- 3
Week 2
Onboarding
We set up access, document processes and run a guided first week.
- 4
Ongoing
Scale up
Add roles or hours whenever you're ready. Your account lead handles it.
Why Lala Solutions
Affordable. Reliable. Awake when you are.
High-performing remote teams from Ethiopia, combining affordability and reliability with the strategic support of experienced management.
Your hours, not ours
Your 9-to-5 is our team's shift.
Teams work aligned shifts with your business day. No overnight lag, no waiting for replies.
Our team works the same hours as your business day, wherever you are.
Fluent English
University-educated professionals with strong written and spoken English, screened before they meet you.
68%
lower monthly cost per role*
Real cost savings
Lower your operating costs substantially without trading away quality or reliability.
Hands-on management
A dedicated account lead keeps quality, reporting and communication tight, so you always know who's accountable.
Flexible plans
Part-time, full-time or seasonal. Start with one person, grow to a team, scale back when you need to.
No long contracts
Month-to-month agreements. We keep clients by doing good work, not by locking them in.
*Compared with a typical fully loaded in-house hire. See the numbers below.
The numbers
Cut costs by up to 68% without cutting quality.
A dedicated, fully managed professional for a fraction of what a local hire costs once you add payroll tax, benefits and overhead.
- Highly trained, fully managed professionals
- Shifts aligned with your time zone
- No long-term contracts, no hidden fees
- Free replacement if the fit isn't right
Monthly cost, full-time role
Salary, payroll tax and benefits
Full-time seat, fully managed
Estimated annual savings per role
$31,200
Pricing
Simple pricing that fits how you work.
Pick the model that matches the job. No long contracts, no setup surprises.
Hourly support
Flexible cover for email, ticketing and live chat. Pay only for the hours you use.
$8 to $15
per agent / hour
- Email, ticketing and live chat
- Scale hours up or down
- Weekly time and activity reports
- Best for ongoing work
Dedicated agent
A full-time team member who works only on your account, with dedicated account management.
$1,200 to $2,000
per agent / month
- Full-time, dedicated seat
- Account lead and quality checks
- Technical support and CRM operations
Performance
For outbound and appointment-setting campaigns: a lower base rate plus a bonus for results.
Base + commission
per qualified lead or appointment
- Lead follow-up and appointment setting
- Commission per qualified result
- Daily pipeline reporting
Prices in USD. Final rates depend on role, hours and coverage. We confirm everything in writing before you start.
Roles we staff
Talent for every part of your business.
- CSCustomer Support Agent
- EAExecutive Assistant
- SDSales Development Rep
- BBookkeeper
- SMSocial Media Manager
- FDFull-Stack Developer
- IHIT Help Desk
- GDGraphic Designer
- PCProject Coordinator
- DEData Entry Specialist
- RCRecruiting Coordinator
- CWContent Writer
FAQ
Questions, answered.
Can't find what you're looking for? Ask us directly on a call.
How quickly can someone start?
Most roles are filled within one to two weeks of the discovery call, depending on how specialised the role is.
Will they work during my business hours?
Yes. Every team member works a shift aligned to your time zone, so they're online when you and your customers are.
What if the person isn't the right fit?
Tell your account lead. We'll coach, adjust, or replace the team member at no extra cost.
Do you provide the software and tools?
No. You keep your own software, subscriptions and accounts. Our team works inside the tools you already use, so your data and access always stay under your control.
Do you work with GoHighLevel?
Yes. Our lead follow-up team is trained in GoHighLevel (GHL) and works directly inside your sub-account: pipelines, conversations, calendars and tags.
Is my data secure?
Every engagement is covered by an NDA and a service level agreement. Team members work on accounts you control and follow the access policies you set.
Is there a minimum contract?
No. Plans are month-to-month, and you can add or reduce hours as your needs change.
Insights & strategy
Ideas for running a leaner business.
Let's work together
Your next great hire is already waiting.
A 20-minute call is all it takes to scope the role. No sales pitch, just a straight answer on fit, timing and cost.